The Family © Privacy Policy

This Privacy Policy governs the manner in which The Family © collects, uses, maintains and discloses information collected from users (each, a "User") of the and thefamily.cloud websites (the "Site") and the mobile application service generally known as “The Family app"(the "Service"). This privacy policy applies to the Site and all products and services offered, managed or maintained by The Family ©

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with the EU General Data Protection Regulation (GDPR).

PERSONAL DATA AND IDENTIFICATION INFORMATION

Personal data means any information capable of identifying an individual. It does not include anonymized data. We may process the following categories of personal data about you:
Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time;
Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.

We may collect personal identification information from Users in a variety of ways, including, but not limited to: when Users visit our site or make use of the Service; register on the site or Service; place an order; subscribe to the newsletter; respond to a survey; fill out a form; and in connection with other activities, services, features or resources we make available on our Site or Service. These methods and the use is outlined below in How We Use Collected Information.

IN APP SHARING OF APP DATA
The Service, among other things, permits Users to have access and a right to use most, if not all, of the information, photographs, video, audio and other material and data that you provide through the use of the Service, some of which is likely to be or include personally identifiable information. 
By way of example, if Jane Doe was getting married, she might decide to make use of the Service for use by her family, friends and all the other expected guests at her wedding. Ms. Doe would have access to all photographs, information and other data that you provide through the Service and Ms. Doe could elect to share such data with otherusers or other third parties through the Service or otherwise.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site or Service (including those visiting on an anonymous basis). Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site or Service, such as the operating system and the Internet service providers utilized and other similar information.

WEB BROWSER COOKIES

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Cookies are used to save your design favorites, login data and last page you visited so give you immediate access. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site and apps may not function properly as outlined above.

HOW WE USE COLLECTED INFORMATION
The Family © collects and uses Users' personal information for the following purposes:
TO PERSONALIZE USER EXPERIENCE. In some circumstances, we may anonymize your personal data in aggregate for research or statistical purposes to understand how our Users as a group use the services and resources provided on our Site in which case we may use this information indefinitely without further notice to you.
TO IMPROVE OUR SITE AND SERVICE. We continually strive to improve our offerings based on the information and feedback we receive from you. This information does not include your personal information and is used for future features and services in development.
TO IMPROVE CUSTOMER SERVICE. Your information helps us to more effectively respond to your customer service requests and support needs. This information is only accessed if you request customer service and technical support.
TO PROCESS TRANSACTIONS. We may use the information Users provide about themselves when placing an order only to provide service to that order. This information is processed directly through LiqPayand we do not process locally in our database. This data is processed to supply the service(s) you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract. We do not share this information with outside parties except to the extent necessary to fulfill the order.
TO ADMINISTER A CONTENT, PROMOTION, SURVEY OR OTHER SITE OR SERVICE FEATURE.
TO SEND USERS INFORMATION they agreed to receive about topics we think will be of interest to them.
TO SEND PERIODIC EMAILS. The email address Users provide for order processing, will only be used to send them information and updates pertaining to them and/or the features, services and functionalities requested by or of interest to such User. It may also be used to respond to such User's inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails and/or text messages that may include company news, updates, product or service information relating to The Family © offerings or that of The Family ©’s commercial partners. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via support information provided on our Site.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and Service and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

You have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at legal@thefamily.cloud
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

SHARING YOUR PERSONAL INFORMATION

Other than as provided herein, we do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may also share personal identification information to our commercial partners in the event that you elect voluntarily to process certain transactions through our Site or Service. We also may share personal identification information to certain third parties to the extent that you "opt-in" to a promotion of other offer or solicitation the terms of which provide for such sharing of personal identification information.

DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

INTERNATIONAL TRANSFERS

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

CHANGES TO THIS PRIVACY POLICY

The Family © has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using the Site and/or Service, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site or Service. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
The Family © 
+380666620704
legal@thefamily.cloud